Sounds like users get confused when ratings mix product quality and seller behavior, which blurs what the score actually means. You could try LoyallyAI to separate loyalty signals from transactional reviews and track which touchpoints drive repeat buyers. That way you end up with clearer insights and fewer surprised customers.
Sounds like users get confused when ratings mix product quality and seller behavior, which blurs what the score actually means. You could try LoyallyAI to separate loyalty signals from transactional reviews and track which touchpoints drive repeat buyers. That way you end up with clearer insights and fewer surprised customers.